The agreed Support/Care Plan provides the basic framework for treatment of specific mental and physical health problems including outcomes. It also provides the structure for acquiring knowledge of daily living skills and general health issues.
All residents are given a copy of their Support Plan which they can sign in acknowledgement of the course of action they are being asked to take in collaboration with the staff team.

Support Plans are evaluated at the end of the four-week settling-in period and revised as deemed appropriate by the staff team in consultation with the resident. The plans are discussed at formal CPA/117 meetings which take place regularly, providing an opportunity for all professionals to get together with the resident to review their progress.
With the resident's approval, relatives are encouraged to be involved in the resident's care as far as is practicable, and they are invited to formal reviews in consultation with the resident. Residents and their relatives are always welcome to chat with staff if they have any suggestions or concerns.

Risk assessments and crisis management plans form an important part of the Support Plan. To ensure accuracy, in its formulation we use the most recent one prior to admission.
Risk assessments document past and current issues, informing staff of potential areas of concern. Detailed documentation with clear strategies is agreed with the resident to enable them to have as safe and as positive a stay at High Oaks as possible.
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