Admissions
Following a referral, the manager undertakes a pre-admission assessment which is usually carried out in the prospective resident's current place of residence.
The next stage is an invitation to the prospective resident and his/her care co-ordinator to make an informal visit/s to sample the home's atmosphere, providing opportunity to meet residents and staff and make informed decisions about the services on offer.
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Provided all parties agree that a placement at High Oaks is in the best interests of the prospective resident, the manager then confirms in writing to the individual and their care co-ordinator. At this stage we advise the relevant parties of the weekly fee, which is dependent on the care package and needs of the individual.
On admission each resident is given our 'Resident's Guide' which sets out our aims and objectives, philosophy, services, terms and conditions. The nurse-led staff team works with the resident
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to formulate an agreed Support Plan, individually tailored to meet the resident's needs and compatible with the CPA and risk assessment. Admissions to High Oaks are for an initial trial period of four weeks.
Advocacy
High Oaks has close links with the Mental Health Advocacy Project based in Norwich and will support any resident who wishes to use this or other advocacy services.
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